Order Verification Policy ( Checkout )
For Security, we may contact customers to confirm certain orders before fulfillment. If verification is not completed, the order may be delayed or refunded to protect both the customer and our business.
Shipping
ITEM SHIPPED FROM CALIFORNIA, USA FULLY INSURED AND REQUIRED A SIGNATURE.
**Delivery Responsibility**
All orders are shipped with tracking and insurance. Once the package is marked as “Delivered” by the shipping carrier (e.g., USPS, UPS, FedEx), we are no longer responsible for lost or stolen packages.
If your order is marked as delivered but you did not receive it, please contact the carrier directly to file a claim. We are happy to assist with documentation for insurance claims if needed, but replacement or refund is not guaranteed.
☞ DOMESTIC SHIPPING
Ground Mail 7-10 days
Priority Mail : 2-4 days
Priority Mail Express : 1-2 days
UPS, FEDEX Are Also Available upon request.
If you want to request a signature service let us know.
☞ INTERNATIONAL SHIPPING
Priority Mail International : 1 week to 2 weeks but some times it can take longer depending on the custom.
Priority Express Mail International : 7- 10 days but some times it can take longer depending on the custom.
Buyers who want items within a week contact us we have UPS or FedEx available.
■ International Shoppers please expect Taxes and Duties when receiving ■
Return & Exchange Policy
We offer exchange only ( except custom order & earrings ) with All returns or exchanges must be authorized in advance. Please contact Waterman John Jewelry Inc in 3 days before sending any item back. Unauthorized returns will not be accepted.
To request a return authorization, please email us at watermanjohnjewelry@gmail.com with your order number and reason for return. Once approved, we will provide detailed return instructions.
Returned items must be in original, unworn condition if it is not returned in its original condition, the buyer is responsible for any loss in value. Buyers are responsible for return shipping costs.
Custom Orders (No Return / No Refund) & Earrings ( Hoops )
All custom-made jewelry is final sale — no returns, exchanges, or refunds are accepted. Due to hygiene and safety reasons, earrings are final sale and cannot be returned or exchanged.
This includes, but is not limited to:
. Custom name pendants
. Custom photo pendants
. Any personalized or made-to-order designs
Because each custom piece is handcrafted specifically for you, we cannot accept cancellations or modifications once production has begun.